Privacy Policy

1. Introduction

Service Delivery Party ("we", "us", "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with POPIA.

2. Responsible Party

In terms of POPIA, the responsible party for the processing of your personal information is:

3. Personal Information We Collect

We collect the following categories of personal information:

3.1 When You Register as a Supporter:

• Full name (first name and surname)
• Cell phone number
• Physical address or GPS location
• Ward assignment

3.2 When You Report an Issue:

• Issue description and category
• Location of the issue (address or GPS coordinates)
• Cell phone number (optional)
• Any photos you choose to upload

3.3 Automatically Collected Information:

• Device information and browser type
• IP address
• Usage data (pages visited, time spent)

4. Purpose of Processing

We process your personal information for the following purposes:

• Community Engagement: To register you as a supporter and communicate with you about campaign activities.
• Ward Assignment: To assign you to the correct ward based on your address.
• Issue Resolution: To address and track community issues you report.
• Surveys: To collect feedback on community matters (optional participation).
• Communication: To send you updates, notifications, and relevant information via SMS or WhatsApp.
• Platform Improvement: To improve our services and user experience.

5. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds as defined in Section 11 of POPIA:

• Consent: You have given us your explicit consent (e.g., when registering).
• Legitimate Interest: Processing is necessary for our legitimate interests in community engagement and issue resolution.
• Legal Obligation: Processing is necessary to comply with a legal obligation.

6. Sharing of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Ward Leadership: Your ward leader may access your contact details to communicate with you about local matters.
• Service Providers: Third-party service providers who assist us in operating the platform (e.g., SMS providers, hosting services). These providers are bound by confidentiality agreements.
• Legal Requirements: If required by law, court order, or government authority.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (HTTPS/SSL)
• Secure database storage with access controls
• Regular security assessments
• Staff training on data protection

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specifically:

• Supporter records: Retained while you remain a registered supporter
• Issue reports: Retained for 5 years after resolution
• Survey responses: Retained for 3 years

You may request deletion of your personal information at any time (see Your Rights below).

9. Your Rights Under POPIA

As a data subject, you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of any inaccurate or incomplete information.
• Right to Deletion: Request deletion of your personal information (subject to legal requirements).
• Right to Object: Object to the processing of your personal information in certain circumstances.
• Right to Withdraw Consent: Withdraw your consent at any time (this will not affect the lawfulness of processing before withdrawal).
• Right to Lodge a Complaint: Lodge a complaint with the Information Regulator if you believe your rights have been violated.

To exercise any of these rights, please contact us at info@sdparty.org.za.

10. Information Regulator

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Regulator:

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

For any questions or concerns about this Privacy Policy or our data practices, please contact us: